Terms of Service

1. Agreement to terms

By enquiring about, booking, or using Preplight Tutors' services, you agree to these terms. If you're booking on behalf of a child, you're confirming that you're their parent or legal guardian and have the authority to agree to these terms for them.

2. Our service

Preplight Tutors provides live, online, one-on-one tutoring in Maths and Accounting, from Grade 1 through Grade 12, and Accounting tutoring at university level. Each student is matched with one dedicated tutor for the duration of their engagement with us.

3. Enquiries and how we contact you

When you submit our enquiry form, your details are sent to us using a third-party form-processing service (see our Privacy Policy for how this works), and you may be offered the option to send the same details to us again by WhatsApp or SMS. By submitting the form or messaging us, you agree that we may contact you back by email, WhatsApp, or SMS about your enquiry.

4. Our automated chat assistant

Our website includes an automated chat assistant, Preppy, which answers common questions about pricing, subjects, and how tutoring works using pre-written responses. Preppy is not a person and cannot make binding commitments on our behalf. Any pricing, availability, or policy information Preppy gives you is for general guidance only — your actual tutor, subject, schedule, and price are confirmed directly with you by a person before any booking is final.

5. Pricing and billing

Current pricing starts from R350 per month for clients based in South Africa, and from $20 per month for clients based elsewhere, billed monthly. Per-session and package rates are confirmed with you directly based on grade, subject, and how often you'd like sessions. All South African pricing is in Rand (ZAR).

6. Cancellation

Cancellation takes effect at the end of the current billing period, and we do not offer refunds for partial months.

7. Missed or rescheduled sessions

Sessions cancelled with at least 24 hours' notice may be rescheduled; sessions missed without notice are forfeited.

8. Refunds

Outside of the cancellation terms above, fees already paid for sessions already delivered are non-refundable. If we're unable to provide a session we've committed to, we'll offer a make-up session or a credit toward your next billing period.

9. Parent and guardian responsibility

For students under 18, a parent or guardian is responsible for providing accurate information, ensuring the student attends scheduled sessions, and for payment. We rely on the contact details provided by the parent or guardian for all communication about the student's tutoring.

10. Acceptable use

Sessions should be used for their intended educational purpose. We reserve the right to end a tutoring arrangement if a student or parent/guardian behaves abusively toward a tutor, or if the service is used for any unlawful purpose.

11. No guaranteed outcomes

We're committed to helping every student improve, but we cannot guarantee specific grades, marks, or exam outcomes — these depend on many factors beyond tutoring alone, including the student's own effort and their school's requirements.

12. Intellectual property

Any worksheets, notes, or materials we provide are for the student's personal study use and may not be redistributed or resold.

13. Service interruptions

Sessions happen online and depend on things outside our control, including your own internet connection, load-shedding, and outages affecting our tutors or the video platform used. We'll always try to reschedule a session lost to a power or internet outage on either side, but we're not liable for issues caused by service interruptions beyond our reasonable control.

14. Liability and indemnity

Preplight Tutors provides tutoring services on an "as is" basis. To the extent permitted by law, we're not liable for indirect or consequential losses arising from use of our service. Where we are found liable for any reason, our total liability to you is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be excluded under South African law, including the Consumer Protection Act, or for gross negligence or intentional harm.

You agree to hold us harmless from claims arising from your own misuse of our services, or from information you gave us that turns out to be false or misleading — this doesn't affect any rights you have under South African consumer protection law that can't be excluded by agreement.

15. Disputes and governing law

If something's gone wrong, please contact us directly first at preplighttutors@gmail.com or +27 71 308 8654 — most issues are easiest to sort out this way, and we aim to respond within two business days. This doesn't take away your right to escalate a complaint to South Africa's Information Regulator, the National Consumer Commission, or a South African court.

These terms are governed by the laws of South Africa, and any dispute that can't be resolved directly is subject to the jurisdiction of the South African courts.

16. Severability

If any part of these terms is found to be unenforceable, the rest will remain in effect.

17. Changes to these terms

We may update these terms from time to time. The "last updated" date at the top of this page reflects the most recent changes. Continued use of our services after changes take effect means you accept the updated terms.

18. Contact us

Questions about these terms? Contact us at preplighttutors@gmail.com or +27 71 308 8654.